Privacy Policy
Welcome to the privacy notice of Krasne Pole s.r.o., trading as VAT Support (“we”, “us”, or “our”).
We respect your privacy and are committed to protecting your personal data. This privacy notice explains how we look after your personal data when you visit our website (regardless of where you visit from), when we contact you as a prospective client for sales and marketing, and sets out your privacy rights and how the law protects you.
Please use the Glossary to understand the meaning of some terms used in this notice. This notice is provided in a layered format so you can click through to the specific areas set out below.
1. Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide when you sign up to our newsletter, submit an enquiry, or purchase a service, and any data we may process for direct sales and marketing. This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller
Krasne Pole s.r.o. is the controller and is responsible for your personal data (collectively referred to as “VAT Support”, “we”, “us”, or “our” in this notice). We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this notice, including any requests to exercise your legal rights, please contact the privacy manager using the details set out below.
Contact details
Our full details are:
Full legal entity name: Krasne Pole s.r.o., trading as VAT Support
Email: admin@vat.support
Privacy enquiries: privacy@vat.support
Registered address: Západní 1209, 360 01 Karlovy Vary, Czech Republic
Telephone: +420 773 559 588
Email: admin@vat.support
Privacy enquiries: privacy@vat.support
Registered address: Západní 1209, 360 01 Karlovy Vary, Czech Republic
Telephone: +420 773 559 588
You have the right to make a complaint at any time to the Czech Office for Personal Data Protection (Úřad na ochranu osobních údajů), the Czech supervisory authority for data protection issues (www.uoou.cz). We would, however, appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.
Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 8 April 2026. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking those links or enabling those connections may allow third parties to collect or share data about you. We do not control those websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. The data we collect about you
Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, last name, title and job title.
- Contact Data includes email address and telephone numbers.
- Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Profile Data includes your feedback and survey responses.
- Usage Data includes information about how you use our website and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
We also collect, use and share aggregated data such as statistical or demographic data. Aggregated data may be derived from your personal data but is not considered personal data in law as it does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
Certain “special categories” of particularly sensitive personal information require higher levels of protection. Further details are set out in the table in section 4 below where relevant.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case.
3. How is your personal data collected?
We use different methods to collect data from and about you including through:
- Direct interactions. You may give us your Identity, Contact and Marketing Data by filling in forms or by corresponding with us by post, phone, email or otherwise.
- Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns.
- Third parties or publicly available sources. We may receive personal data about you from analytics providers, advertising networks, search information providers, or identity and contact data from publicly available sources.
4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via email or text message, or where required by applicable law.
We have set out below a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where relevant. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on.
| Purpose / activity | Type of data | Lawful basis for processing (including basis of legitimate interest) |
|---|---|---|
| To register you as a new client | (1) Identity (2) Contact | Performance of a contract with you |
| To complete client due diligence and meet our legal obligations regarding anti-money laundering and counter-terrorist financing, and bribery and corruption | (1) Identity (2) Contact (3) passport number/copy (4) date of birth (5) nationality (6) image (7) national ID (8) driving licence (9) information from third parties regarding politically exposed persons or fraud risk | (1) Performance of a contract (2) Necessary to comply with a legal obligation (3) Where special category or criminal offence data is processed, only as permitted by applicable law |
| To process and deliver your services including: (1) manage payments, fees and charges (2) collect and recover money owed to us | (1) Identity (2) Contact (3) Marketing and Communications | (1) Performance of a contract (2) Necessary for our legitimate interests (to recover debts due to us) |
| To manage our relationship with you including: (1) notify you of changes to our terms or privacy notice (2) ask you to leave a review or take a survey | (1) Identity (2) Contact (3) Profile (4) Marketing and Communications | (1) Performance of a contract (2) Necessary to comply with a legal obligation (3) Necessary for our legitimate interests (to keep records updated and study how customers use our services) |
| To enable you to complete a survey | (1) Identity (2) Contact (3) Technical | (1) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) (2) Necessary to comply with a legal obligation |
| To deliver relevant website content and marketing communications to you and measure or understand the effectiveness of the marketing we serve to you | (1) Identity (2) Contact (3) Profile (4) Usage (5) Marketing and Communications (6) Technical | Necessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy) |
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | (1) Technical (2) Usage | Necessary for our legitimate interests (to define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| To make suggestions and recommendations to you about goods or services that may be of interest to you | (1) Identity (2) Contact (3) Technical (4) Usage (5) Profile | Necessary for our legitimate interests (to develop our products/services and grow our business) |
Marketing
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing (where required, we will obtain your consent).
Marketing from third parties
We will get your express opt-in consent before we share your personal data with any company outside the VAT Support group for marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at privacy@vat.support at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, warranty registration, product/service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in section 4 above.
- External third parties as set out in the Glossary.
- Specific processors such as Salesforce, Dropbox, Microsoft 365 and Mailchimp (or replacements we use from time to time).
- Third parties to whom we may choose to sell, transfer or merge parts of our business or assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International transfers
Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:
- Transfer to countries that have been deemed to provide an adequate level of protection for personal data.
- Where we use certain service providers, we may use specific contracts approved for use in the EU/EEA which give personal data the same protection it has in Europe.
- Where we use providers based outside the EEA, we may use the EU Commission Standard Contractual Clauses or other lawful transfer mechanisms under the GDPR.
Please contact us at privacy@vat.support if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. By law we may have to keep basic information about our customers (including Contact, Identity, financial and transaction data) for a period defined by applicable tax, accounting and anti-money laundering rules. In some circumstances you can ask us to delete your data: see “Request erasure” below for further information. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
9. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us at privacy@vat.support.
No fee usually required — You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you — We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond — We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. Glossary
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
THIRD PARTIES
External third parties
- Service providers acting as processors based in the EEA or third countries (with appropriate safeguards) who provide IT and system administration services (for example Pipedrive, Microsoft 365, Xero, ActiveCampaign, Mailchimp and Dropbox — or equivalent services we use from time to time).
- Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the EEA or UK who provide consultancy, banking, legal, insurance and accounting services.
- Tax authorities, regulators and other authorities acting as processors or joint controllers who require reporting of processing activities in certain circumstances.
Krasne Pole s.r.o. (VAT Support) — 8 April 2026